1. Provider

1.1 The provider of the "KIIAARA" platform at www.kiiaara.com is:

WS Academy GmbH
Industriegelände 8
7041 Wulkaprodersdorf
Austria
FN 611579 g – Eisenstadt Commercial Court

1.2 These General Terms and Conditions govern the use of all KIIAARA services by registered users.

1.3 Upon completion of registration, the user accepts these Terms and Conditions and the Privacy Policy in their currently valid version.

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2. Scope / Target group

2.1 The offer is directed exclusively at entrepreneurs within the meaning of § 1 UGB (Austrian Commercial Code).

2.2 By registering, the user confirms that they are acting as an entrepreneur.

2.3 Consumers within the meaning of the KSchG (Consumer Protection Act) are excluded from use.

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3. Subject matter of the contract

3.1 KIIAARA is a web-based AI-powered communication and interaction platform.

3.2 In particular, the platform enables:

• Creation of digital AI avatars
• Integration on the user's websites
• AI-supported responses to visitor inquiries
• Optional collection of contact and lead data
• Processing of company-specific content

3.3 The subject matter of the contract is exclusively the provision of the platform within the framework of a Software-as-a-Service model (SaaS).

3.4 No specific economic or commercial success is owed.

3.5 The Provider is entitled to further develop, adapt, or replace the Platform, underlying AI models, functions, and technical integrations with equivalent solutions, provided that this does not impair the essential purpose of the contract.

There is no entitlement to a specific model version, functional characteristics, or response quality.

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4. Registration and conclusion of contract

4.1 Registration is required in order to use the service.

4.2 Upon completion of the registration process, a paid usage agreement is concluded.

4.3 The provider is entitled to refuse registrations without giving reasons.

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5. Trial period and subscription

5.1 KIIAARA may offer a free trial period.

5.2 After the trial period has expired, the contractual relationship automatically converts to a paid subscription, unless notice of termination is given in due time.

5.3 Prices, terms, and billing intervals are displayed transparently before the contract is concluded.

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6. User obligations

6.1 The user is responsible for all content, data, integrations, and legal framework conditions that are processed or used via KIIAARA.

6.2 The user warrants that:

• he has all the necessary rights,
• no third-party rights are infringed,
• all data protection obligations are complied with,
• the integration on its websites is lawful.

6.3 The user is solely responsible for the lawful collection and further processing of personal data of visitors to their website.

6.4 The provider does not guarantee that the user's use of the platform complies with the legal requirements applicable to them.

In particular, the user is responsible for complying with data protection, competition law, media law, or other regulatory requirements.

6.5 Misuse of the platform is prohibited.

In particular, it is not permitted to use KIIAARA for:

• Spam or automated mass communication
• unlawful lead generation
• Deception or misleading of end users
• circumvention of legal regulations

to use.

The provider is entitled to block access in the event of violations.

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7. Data protection / Order processing

7.1 If the user processes personal data via KIIAARA, this is done within the scope of order processing in accordance with Art. 28 GDPR.

7.2 The details are regulated in a separate data processing agreement (DPA).

7.3 The provider processes personal data exclusively for the purpose of fulfilling the contract and does not use it for its own marketing or training purposes.

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8. Subcontractors

8.1 The provider is entitled to use subcontractors to provide services.

8.2 A current list of the subcontractors used will be made available to the user.

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9. Availability

9.1 The provider strives to ensure high availability of the platform.

9.2 Maintenance work, further developments, or technical malfunctions may lead to temporary restrictions.

9.3 There is no entitlement to a specific minimum availability unless a separate SLA agreement has been concluded.

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10. Force majeure

10.1 The provider shall not be liable for service disruptions, delays, or failures that are beyond its control.

10.2 These include in particular:

• force majeure
• Failure of external AI models or API service providers
• Disruptions to telecommunications or hosting infrastructures
• government measures or regulatory interventions
• Cyberattacks or unforeseeable security incidents

10.3 During the duration of such an event, the performance obligations shall be suspended.

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11. AI-specific disclaimer

11.1 The generated content is based on automated AI models.

11.2 Results may be incorrect, incomplete, or inaccurate.

11.3 The platform does not replace professional advice.

11.4 The user is obligated to review generated content on their own responsibility.

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12. Liability

12.1 The provider shall be liable without limitation in cases of intent, gross negligence, and personal injury.

12.2 In cases of slight negligence, the provider shall only be liable for breaches of essential contractual obligations, limited to typically foreseeable damage.

12.3 Liability is limited to the amount of the fee paid in the last contract year.

12.4 Liability for lost profits, indirect damages, or data loss is excluded to the extent permitted by law.

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13. Contract term and termination

13.1 The contractual relationship is concluded for an indefinite period.

13.2 Notice periods are specified in the respective subscription booked.

13.3 User accounts will be deactivated after the contract ends.

13.4 Personal data will be deleted after the end of the contract, provided that there are no legal retention obligations to the contrary.

Backups are overwritten as part of regular cycles.

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14. Changes to the Terms and Conditions

14.1 The provider is entitled to amend these General Terms and Conditions for objective reasons.

14.2 Changes will be communicated at least 30 days before they come into effect.

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15. Final provisions

15.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

15.2 The place of jurisdiction is Eisenstadt, to the extent permissible.

15.3 Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.